/* ============================================================
   Sistema de diseño — auditado con redesign-skill (taste-skill)
   Familia: monocromo cálido + un solo acento (azul desaturado).
   Escala de radios (regla documentada): contenedores 14px,
   controles 9px, chips/badges pill. Sombra ultra-difusa teñida
   al tono del fondo; nada de negro puro.
   ============================================================ */

:root {
  color-scheme: light;
  --page:      #f7f6f2;
  --surface:   #fdfdfb;
  --raised:    #ffffff;
  --ink:       #1c1b18;
  --ink-2:     #5f5c55;
  --muted:     #8f8c83;
  --hairline:  #e7e5de;
  --wash:      rgba(28, 27, 24, 0.035);
  --accent:    #2a6fc4;
  --accent-ink: #ffffff;
  --accent-wash: rgba(42, 111, 196, 0.09);
  --status-good: #0ca30c;
  --status-warn: #d99a00;
  --status-crit: #c73a3a;
  --shadow: 0 1px 2px rgba(28, 27, 24, 0.04), 0 10px 28px -14px rgba(28, 27, 24, 0.10);
  --ring: 0 0 0 2px var(--page), 0 0 0 4px var(--accent);
}
@media (prefers-color-scheme: dark) {
  :root {
    color-scheme: dark;
    --page:      #131311;
    --surface:   #1b1b18;
    --raised:    #21211e;
    --ink:       #f4f3ef;
    --ink-2:     #b8b5ac;
    --muted:     #8f8c83;
    --hairline:  #2b2b27;
    --wash:      rgba(244, 243, 239, 0.045);
    --accent:    #5b96e0;
    --accent-ink: #10131a;
    --accent-wash: rgba(91, 150, 224, 0.14);
    --status-warn: #e0b23e;
    --status-crit: #d96666;
    --shadow: 0 1px 2px rgba(0, 0, 0, 0.25), 0 12px 32px -16px rgba(0, 0, 0, 0.45);
    --ring: 0 0 0 2px var(--page), 0 0 0 4px var(--accent);
  }
}

* { box-sizing: border-box; }

body {
  font-family: 'Segoe UI Variable Display', 'SF Pro Display', 'Helvetica Neue', system-ui, sans-serif;
  background: var(--page);
  color: var(--ink);
  max-width: 1020px;
  margin: 0 auto;
  padding: 1.6rem 1.2rem 3.5rem;
  line-height: 1.55;
  position: relative;
}
/* Grano sutil para romper la chatura digital (redesign-skill: surface upgrade) */
body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: -1;
  opacity: .028;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='120' height='120'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.85' numOctaves='2'/%3E%3C/filter%3E%3Crect width='120' height='120' filter='url(%23n)'/%3E%3C/svg%3E");
}

header h1 {
  font-size: 1.6rem;
  font-weight: 650;
  letter-spacing: -0.022em;
  line-height: 1.15;
  margin: 0 0 .15rem;
  text-wrap: balance;
}
h2 {
  font-size: 1.04rem;
  font-weight: 600;
  letter-spacing: -0.012em;
  margin: 2.4rem 0 .8rem;
}
.muted { color: var(--muted); font-size: .85rem; }
footer { margin-top: 3.5rem; border-top: 1px solid var(--hairline); padding-top: 1.1rem; max-width: 65ch; }
code { font-size: .95em; font-variant-numeric: tabular-nums; }
a { color: var(--accent); }

:focus-visible { outline: none; box-shadow: var(--ring); border-radius: 6px; }

/* ---- pestañas ---- */
.tabs { display: flex; gap: .15rem; margin-top: 1rem; border-bottom: 1px solid var(--hairline); flex-wrap: wrap; }
.tabs a {
  padding: .5rem .95rem;
  text-decoration: none;
  color: var(--ink-2);
  font-weight: 500;
  font-size: .92rem;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
  border-radius: 9px 9px 0 0;
  transition: color .18s ease, background-color .18s ease, border-color .18s ease;
}
.tabs a:hover { color: var(--ink); background: var(--wash); }
.tabs a[aria-current="page"] { color: var(--ink); font-weight: 600; border-bottom-color: var(--accent); }

/* ---- KPI tiles ---- */
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(165px, 1fr)); gap: .9rem; margin-top: 1.2rem; }
.tile {
  background: var(--surface);
  border-radius: 14px;
  padding: 1rem 1.1rem .9rem;
  box-shadow: var(--shadow);
}
.tile b {
  display: block;
  font-size: 2.05rem;
  font-weight: 650;
  letter-spacing: -0.025em;
  line-height: 1.15;
  font-variant-numeric: tabular-nums;
}
.tile small { color: var(--ink-2); font-size: .8rem; font-weight: 500; }
.tile.crit b { color: var(--status-crit); }

/* ---- barra de distribución ---- */
.dist { margin-top: 1rem; }
.dist-bar { display: flex; height: 13px; border-radius: 7px; overflow: hidden; gap: 2px; }
.dist-bar span { display: block; border-radius: 3px; min-width: 4px; }
.dist-legend { display: flex; flex-wrap: wrap; gap: 1.1rem; margin-top: .45rem; font-size: .84rem; color: var(--ink-2); font-weight: 500; }
.chip { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin-right: .38rem; }
.chip.crit { background: var(--status-crit); }
.chip.warn { background: var(--status-warn); }
.chip.good { background: var(--status-good); }
.chip.accent { background: var(--accent); }
.chip.mutedc { background: var(--muted); }

/* ---- tarjetas ---- */
.card {
  background: var(--surface);
  border-radius: 14px;
  padding: .9rem 1.1rem;
  margin: .6rem 0;
  box-shadow: var(--shadow);
}
.card.case-open { border-left: 4px solid var(--status-crit); }
.card.case-resolved { border-left: 4px solid var(--status-good); opacity: .72; }
.card .who, a.who { font-weight: 600; color: var(--ink); text-decoration: none; }
a.who:hover { color: var(--accent); }
.row { display: flex; flex-wrap: wrap; gap: .55rem; align-items: center; margin-top: .6rem; }

/* Grilla de campos (alta/edición de cliente, filtros). */
.field-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: .6rem; }
.field-label { display: block; font-size: .8rem; color: var(--ink-2); margin-bottom: .25rem; }

/* Sub-solapas del Dashboard. */
.subtabs { display: flex; gap: .3rem; margin: .4rem 0 1.1rem; border-bottom: 1px solid var(--hairline); }
.subtab { background: transparent; border: 0; border-bottom: 2px solid transparent; border-radius: 0; padding: .45rem .85rem; color: var(--ink-2); font-size: .9rem; }
.subtab:hover { color: var(--ink); border-color: transparent; }
.subtab.active { color: var(--ink); border-bottom-color: var(--accent); font-weight: 600; }

/* Gráficos del Dashboard. */
.dash-charts { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 1rem; margin-top: 1rem; }
.dash-card { border: 1px solid var(--hairline); border-radius: 10px; padding: .9rem 1rem; }
.dash-card h3 { margin: 0 0 .6rem; font-size: .92rem; }
.pie-wrap { display: flex; gap: 1rem; align-items: center; flex-wrap: wrap; }
.pie-legend { list-style: none; margin: 0; padding: 0; font-size: .8rem; color: var(--ink-2); }
.pie-legend li { margin: .18rem 0; }
.pie-legend .dot { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: .4rem; vertical-align: middle; }
/* Dona: texto central. */
.donut-num { fill: var(--ink); font-size: 20px; font-weight: 700; }
.donut-lbl { fill: var(--muted); font-size: 9px; }
/* Una card que ocupa toda la fila del grid (barras). */
.dash-card.wide { grid-column: 1 / -1; }
/* Barras horizontales. */
.hbar { display: flex; flex-direction: column; gap: .45rem; }
.hbar-row { display: grid; grid-template-columns: minmax(90px, 200px) 1fr auto; gap: .6rem; align-items: center; font-size: .82rem; }
.hbar-label { color: var(--ink-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.hbar-track { background: var(--wash); border-radius: 5px; height: 14px; overflow: hidden; }
.hbar-fill { display: block; height: 100%; border-radius: 5px; min-width: 2px; }
.hbar-val { font-variant-numeric: tabular-nums; font-weight: 600; color: var(--ink); }
.hbar-click { width: 100%; border: 0; background: transparent; padding: .15rem .25rem; border-radius: 6px; cursor: pointer; text-align: left; font: inherit; }
.hbar-click:hover { background: var(--wash); border-color: transparent; }
.chip-clear { border: 1px solid var(--hairline); background: var(--wash); border-radius: 999px; padding: .1rem .6rem; font-size: .82rem; font-weight: 500; cursor: pointer; vertical-align: middle; }
.chip-clear:hover { border-color: var(--accent); }
/* Barras verticales (serie temporal). */
.vbar { display: flex; align-items: flex-end; gap: .35rem; height: 190px; padding-top: .5rem; }
.vbar-col { flex: 1; display: flex; flex-direction: column; height: 100%; min-width: 0; }
.vbar-bar { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; min-height: 0; }
.vbar-num { font-size: .68rem; color: var(--ink-2); font-variant-numeric: tabular-nums; margin-bottom: 2px; }
.vbar-fill { width: 72%; min-height: 2px; border-radius: 4px 4px 0 0; }
.vbar-label { text-align: center; font-size: .64rem; color: var(--muted); margin-top: .3rem; white-space: nowrap; }

/* ---- tablas ---- */
table {
  border-collapse: collapse;
  width: 100%;
  font-size: .9rem;
  background: var(--surface);
  border-radius: 14px;
  overflow: hidden;
  box-shadow: var(--shadow);
}
th, td { text-align: left; padding: .5rem .75rem; border-bottom: 1px solid var(--hairline); }
tr:last-child td { border-bottom: none; }
th { color: var(--muted); font-weight: 550; font-size: .78rem; letter-spacing: .015em; background: var(--wash); border-bottom: 1px solid var(--hairline); }
td.num { font-variant-numeric: tabular-nums; }
tbody tr, table tr { transition: background-color .15s ease; }
tr.clickable { cursor: pointer; }
tr.clickable:hover td { background: var(--wash); }

/* ---- controles ---- */
input, textarea, select, button {
  font: inherit;
  color: var(--ink);
  background: var(--raised);
  border: 1px solid var(--hairline);
  border-radius: 9px;
  padding: .42rem .65rem;
  transition: border-color .18s ease, background-color .18s ease, transform .12s ease, box-shadow .18s ease;
}
input::placeholder, textarea::placeholder { color: var(--muted); }
textarea { width: 100%; resize: vertical; min-height: 2.4rem; }
button { cursor: pointer; font-weight: 500; }
button:hover, a.wa:hover { border-color: var(--accent); }
button:active { transform: translateY(1px) scale(.99); }
button.primary { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); font-weight: 600; }
button.primary:hover { filter: brightness(1.07); }
button.ghost { background: transparent; }
button.danger { border-color: var(--status-crit); color: var(--status-crit); background: transparent; }
button.danger:hover { background: var(--status-crit); color: #fff; }
/* Botones de segmento (Asignar): color-coded como el artifact —
   Mensual azul, Bimestral ámbar, Trimestral verde. */
.seg-btn { font-weight: 600; border-width: 1px; border-style: solid; }
.seg-btn:hover:not(:disabled) { filter: brightness(1.05); }
.seg-btn:disabled { opacity: .45; }
.seg-mensual { color: var(--accent); border-color: var(--accent); background: var(--accent-wash); }
.seg-mensual:hover:not(:disabled) { border-color: var(--accent); }
.seg-bimestral { color: var(--status-warn); border-color: var(--status-warn); background: rgba(217, 154, 0, 0.1); }
.seg-bimestral:hover:not(:disabled) { border-color: var(--status-warn); }
.seg-trimestral { color: var(--status-good); border-color: var(--status-good); background: rgba(12, 163, 12, 0.1); }
.seg-trimestral:hover:not(:disabled) { border-color: var(--status-good); }
a.wa {
  display: inline-block;
  text-decoration: none;
  padding: .42rem .8rem;
  border: 1px solid var(--status-good);
  border-radius: 9px;
  color: var(--ink);
  font-weight: 500;
  transition: background-color .18s ease, color .18s ease, transform .12s ease;
}
a.wa:hover { background: var(--status-good); color: #fff; }
a.wa:active { transform: translateY(1px); }

.badge {
  display: inline-flex;
  align-items: center;
  gap: .35rem;
  font-size: .74rem;
  font-weight: 500;
  padding: .12rem .55rem;
  border: 1px solid var(--hairline);
  border-radius: 999px;
  color: var(--ink-2);
  background: var(--raised);
}
.badge .chip { margin-right: 0; width: 7px; height: 7px; }

.rating-pill {
  display: inline-flex;
  align-items: center;
  gap: .38rem;
  font-size: .78rem;
  font-weight: 550;
  padding: .1rem .55rem;
  border-radius: 999px;
  border: 1px solid;
}
.rating-pill .chip { margin-right: 0; width: 7px; height: 7px; }
.rating-pill.insatisfecho { border-color: var(--status-crit); color: var(--status-crit); }
.rating-pill.bueno { border-color: var(--status-warn); color: var(--status-warn); }
.rating-pill.excelente { border-color: var(--status-good); color: var(--status-good); }

/* ---- vistas CRM ---- */
.filters { display: flex; gap: .55rem; flex-wrap: wrap; margin: 1rem 0; align-items: center; }
.filters input[type="search"] { min-width: 230px; flex: 1; }
.count-note { color: var(--muted); font-size: .82rem; margin-left: auto; font-variant-numeric: tabular-nums; }
.code { font-variant-numeric: tabular-nums; color: var(--ink-2); font-size: .85em; letter-spacing: .01em; }

.mini-dist { display: flex; height: 8px; border-radius: 4px; overflow: hidden; gap: 2px; min-width: 90px; }
.mini-dist span { display: block; border-radius: 2px; min-width: 3px; }

/* ---- ficha de cliente / timeline ---- */
.back-link { display: inline-block; margin: .4rem 0 .2rem; color: var(--accent); text-decoration: none; font-weight: 500; }
.back-link:hover { text-decoration: underline; }
.timeline { list-style: none; padding: 0; margin: .5rem 0; }
.timeline li {
  position: relative;
  padding: .4rem 0 .4rem 1.35rem;
  border-left: 2px solid var(--hairline);
  margin-left: .4rem;
  font-size: .9rem;
}
.timeline li::before {
  content: "";
  position: absolute;
  left: -6px;
  top: .8rem;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--surface);
  border: 2px solid var(--muted);
}
.timeline li.ev-crit::before { border-color: var(--status-crit); background: var(--status-crit); }
.timeline li.ev-good::before { border-color: var(--status-good); background: var(--status-good); }
.timeline li.ev-warn::before { border-color: var(--status-warn); background: var(--status-warn); }
.timeline .when { color: var(--muted); font-size: .8rem; font-variant-numeric: tabular-nums; }

/* Nota manual: el único evento escrito por una persona. Se marca con el
   acento (no con un color de estado) porque no reporta salud del cliente. */
.timeline li.ev-note::before { border-color: var(--accent); background: var(--accent); }
.note-author {
  display: inline-block;
  margin-right: .4rem;
  padding: .05rem .35rem;
  border-radius: 4px;
  background: var(--accent-wash);
  color: var(--accent);
  font-size: .75rem;
  font-weight: 500;
}
/* pre-line: una nota puede venir con saltos de línea del textarea. */
.note-body { white-space: pre-line; }
.note-form { display: flex; gap: .5rem; align-items: flex-start; margin: .5rem 0 .8rem; }
.note-form textarea { flex: 1; }
.note-form button { flex: none; }
@media (max-width: 520px) {
  .note-form { flex-direction: column; }
  .note-form button { align-self: flex-start; }
}

/* ---- derivación: el select y el botón entran juntos en la celda ---- */
.derivar-row { display: flex; gap: .3rem; align-items: center; flex-wrap: nowrap; }
.derivar-row select { max-width: 14rem; font-size: .82rem; }
.derivar-row button { white-space: nowrap; }

/* ---- carga de caso ---- */
.campos {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: .7rem;
  margin-bottom: .4rem;
}
.campo { display: flex; flex-direction: column; gap: .25rem; }
/* Los campos largos ocupan la fila entera: una causa raíz no entra en 220px. */
.campo.ancho { grid-column: 1 / -1; }
.campo input, .campo select, .campo textarea { width: 100%; }
#caso-form > .campo.ancho { margin-bottom: .7rem; }
.caso-seccion {
  font-size: .95rem;
  margin: 1.1rem 0 .5rem;
  padding-bottom: .3rem;
  border-bottom: 1px solid var(--hairline);
  color: var(--ink-2);
}

/* ---- cola de detractores: lo que respondió el cliente ---- */
.cita {
  margin: .6rem 0;
  padding: .5rem .8rem;
  border-left: 3px solid var(--accent);
  background: var(--wash);
  border-radius: 0 8px 8px 0;
  font-size: .92rem;
  white-space: pre-line;
}
.resp-compacta { font-size: .85rem; margin: .4rem 0; }
.ghost-link { align-self: center; color: var(--accent); text-decoration: none; font-size: .9rem; }
.ghost-link:hover { text-decoration: underline; }

/* ---- plantillas de encuesta ---- */
.tpl-preguntas { margin: .4rem 0; padding-left: 1.2rem; font-size: .9rem; }
.tpl-preguntas li { margin: .25rem 0; }
.tpl-preguntas li.row { align-items: center; gap: .4rem; }
.tpl-preguntas li.row input { flex: 1; min-width: 160px; }

/* ---- forms ---- */
form.close-job { display: grid; grid-template-columns: repeat(auto-fit, minmax(155px, 1fr)); gap: .55rem; }
form.close-job button { grid-column: 1 / -1; justify-self: start; }

details.activity summary { cursor: pointer; color: var(--ink-2); font-size: .9rem; font-weight: 500; }
details.activity summary:hover { color: var(--ink); }
.activity-item { border-bottom: 1px solid var(--hairline); padding: .45rem 0; font-size: .85rem; }
.activity-item:last-child { border-bottom: none; }

/* ---- estados: skeleton / vacío / toast ---- */
.skeleton { display: grid; gap: .9rem; margin-top: 1.2rem; }
.skeleton .sk-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: .9rem; }
.sk {
  border-radius: 14px;
  background: linear-gradient(100deg, var(--wash) 40%, var(--hairline) 50%, var(--wash) 60%);
  background-size: 200% 100%;
  animation: shimmer 1.4s ease infinite;
}
@keyframes shimmer { to { background-position: -200% 0; } }
@media (prefers-reduced-motion: reduce) {
  .sk { animation: none; }
  * { transition-duration: .01ms !important; }
}

.empty-state {
  background: var(--surface);
  border-radius: 14px;
  box-shadow: var(--shadow);
  padding: 2.6rem 1.5rem;
  text-align: center;
  margin-top: 1.4rem;
}
.empty-state .mark {
  width: 44px; height: 44px; border-radius: 50%;
  background: var(--accent-wash);
  border: 1.5px solid var(--accent);
  margin: 0 auto .9rem;
}
.empty-state p { margin: .2rem auto; max-width: 42ch; }
.empty { color: var(--muted); font-size: .85rem; padding: .3rem 0; }

#toast {
  position: fixed;
  left: 50%;
  bottom: 1.4rem;
  transform: translate(-50%, .6rem);
  background: var(--ink);
  color: var(--page);
  padding: .55rem 1rem;
  border-radius: 10px;
  font-size: .88rem;
  font-weight: 500;
  box-shadow: var(--shadow);
  opacity: 0;
  pointer-events: none;
  transition: opacity .22s ease, transform .22s ease;
  z-index: 10;
  max-width: min(90vw, 40ch);
}
#toast.show { opacity: 1; transform: translate(-50%, 0); }

/* ---- diálogo de confirmación (reemplaza window.confirm) ---- */
.confirm-backdrop {
  position: fixed; inset: 0; background: rgba(8, 20, 35, .55); z-index: 70;
  display: flex; align-items: center; justify-content: center; padding: 1rem;
}
.confirm-box {
  background: var(--surface); border: 1px solid var(--hairline); border-radius: 14px;
  padding: 1.3rem 1.4rem; max-width: 360px; width: 100%; box-shadow: var(--shadow);
}
.confirm-box p { margin: 0 0 1.1rem; font-size: .92rem; }
.confirm-box .row { display: flex; gap: .55rem; justify-content: flex-end; }